Privacy Policy

EASYFIX Field Services LLC
Effective Date: 09/01/2025

1. Introduction

EASYFIX Field Services LLC (“EASYFIX,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our clients, partners, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request services, communicate with us, or interact with us via phone, email, or text message (SMS). This policy is designed to comply with applicable privacy and electronic communications laws in the United States and Canada, including TCPA, CASL, and messaging carrier requirements.

2. Information We Collect

We may collect the following types of personal information:

Contact Information:
Name, company name, phone number, email address, and mailing or property address (if provided).
Service-Related Information:
Property details, service requests, work order information, photos you voluntarily submit, and related communications.
Communication Data:
Records of emails, phone calls, and text messages exchanged with us for service coordination and customer support.
Website Usage Information (Limited):
Basic analytics data such as pages visited or device/browser type, if analytics tools are enabled.

We do not knowingly collect sensitive personal data or information from minors.

3. How We Use Your Information

We use personal information solely for legitimate business purposes, including:

Responding to inquiries and quote requests
Scheduling services and coordinating work orders
Sending appointment reminders, service updates, and job-related communications
Providing customer support and operational updates
Maintaining internal records and improving service quality
Complying with legal, regulatory, and contractual obligations

4. SMS / Text Messaging Communications

If you opt in to receive SMS messages from EASYFIX, we may send text messages related to:

Appointment confirmations and reminders
Work order updates and scheduling coordination
Service status notifications
Customer support communications

Message frequency varies based on your interaction and active services.
Message and data rates may apply depending on your mobile carrier.

Opt-Out and Help

Reply STOP at any time to opt out of SMS messages
Reply HELP for assistance or contact us directly

Consent to receive SMS messages is not a condition of purchase and can be withdrawn at any time.

5. No Sale or Sharing of Personal Information for Marketing

EASYFIX does not sell, rent, trade, or share personal information — including mobile phone numbers — with third parties for their own marketing or promotional purposes. We may share information only with trusted service providers who assist us in operating our business (such as communications or hosting services), and only to the extent necessary to deliver services, subject to confidentiality and data-protection obligations.

6. Legal Basis for Processing (U.S. & Canada)

We collect and process personal information based on one or more of the following:

Your consent (express or implied, including SMS opt-in)
Performance of services requested by you
Compliance with legal or regulatory requirements
Legitimate business interests that do not override your privacy rights

For Canadian residents, this policy is intended to comply with CASL and applicable privacy principles.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes outlined in this policy
Maintain business and service records
Comply with legal, tax, or regulatory requirements

Resolve disputes or enforce agreements

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure. While we strive to protect your data, no method of transmission or storage is 100% secure.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent for communications (including SMS)
Request deletion of information, subject to legal obligations

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.

12. Contact Information

EASYFIX Field Services LLC
📞 Phone: (484)-463-0409
📧 Email: services@easyfix247.com